The Philippines should adopt policies for call centers that will fit the post-pandemic workplace, according to the head of the industry group, as it seeks to extend the sector’s two decades of growth.

The Contact Center Association of the Philippines sees a shift toward working-from-home, one of several Covid-era workforce adaptations that could become entrenched. However, some tax breaks crucial to the industry are only valid if the bulk of their employees work in designated economic zones.

“No business is thinking we will just go back, after this pandemic is over, to the way we were,” Chairman Benedict Hernandez said …

To read the full article log in. To learn more about a subscription click here.